After Sales Services

Eicher Financial Services

Eicher Financial Services, the captive financier of Eicher trucks and buses, brings easy and hassle-free loan solutions to suit customers business needs. For enhanced profitability on a new Eicher truck or bus, we provide customized financial solutions at customers doorstep.

Eicher Skill Enhancement

With evolving technology in commercial vehicle industry more and more complex and sophisticated technology is being used to meet the emission norms and improving the performance of vehicle. Hence to keep updated the workforce at our authorized network, Eicher has two In House training facility in Bangladesh. This will help a faster resolution of technical complaints and improve the First Time Right Repairs. It includes a state- of- the- art training facility available for constantly improving the competence which thereby improves the uptime of vehicles.

Eicher Insurance Service

Eicher Secure is a comprehensive insurance packages loaded with value added feature, offered by preferred insurance partners for Eicher vehicles. Industry-leading accident repair and support solutions for maximum customer satisfaction. It takes care of customer's accident worries and saves customer's hard-earned money in case the vehicle meets with an accident.

Eicher Driver Training

Eicher has a wide and extensive network across the country with a professionally trained dealership service team, ensuring customers vehicle in safe hands. EOS vans ensures enroute breakdown assistance. Bike assistance available within Dhaka city. Eicher 100% genuine parts are widely available across Eicher Dealers, Service centers, Eicher Genuine Parts (EGP) Shoppes and multibrand outlets

Eicher Customer Satisfaction

Eicher Customer satisfaction system is an extensive mechanism to capture the customer’s voice. In this methodology a sets of questions being asked to capture the various parameters of customer satisfaction. It gives customer a platform to raise the concern about the services or product and gets quick resolution from our aftermarket network. It includes a 1-3-6 survey in which a customer is called in the 1st, 3rd and 6th month from purchase; and a 3rd day calling to customers for post repair survey.

Eicher Service Network

Eicher has an extensive service network in Bangladesh. Rangs- Service network: 12; Parts network: 120+ retailers and 4 EGP shoppe. Runner- Service network: 23; Parts network: 192 retailers and 2 EGP shoppe. Runner also has a mobile app to enable quick customer service: https://play.google.com/store/apps/details?id=com.ebexsoft.runnereicher&hl=en

Eicher Doorstep Service

Eicher Door Step Service is a dedicated service facility where customer can get his vehicle serviced at his own premises as per his convenience. This service is being provided through service vans & service bikes, Eicher was first to introduce this facility in Bangladesh. This saves the customer time to visit workshop for scheduled services.

EOS: Eicher Onroad Service
(24x7 Helpline)

EICHER SERVICE VAN: This emergency service provides solutions to drivers whose vehicles stand immobilized enroute. Rangs has ready 2 vans fully-equipped EOS vans and 4 bikes, available 24x7 across Bangladesh with expert technicians. Runners has ready 2 vans fully-equipped EOS vans and 4 bikes, available 24x7 across Bangladesh with expert technicians. SERVICE HOTLINE NUMBER:
Rangs- 01988846666
Runner- 01796554433

Eicher Dial- A- Part

EICHER DIAL-A-PART is a unique and convenient service with which customer can get all the information like availability of any Eicher 100% Genuine part, its price, contact information of the dealer/ workshop/ retailers/ EGP shoppe and the place from where the same can be bought by simply dialing a number PARTS HOTLINE NUMBER:
Rangs-01959910893
Runner- 01730405566

Eicher Promise

Eicher Promise ensures customer vehicle uptime by reducing service time.
EICHER PROMISE: Rangs- Off_x001f_ering express service oil change in 90 Minutes and same day delivery if vehicle reports before 12 PM for hub greasing/ clutch overhauling or brake overhauling.
Runner- Offering express service which includes oil change, washing, chassis greasing and general checkup in 120 Minutes and availability of top 50 fast moving parts in 24 hours.