Question 1

In how many ways can I sign up?

Accepted Answer

You can sign up using your Eicher Live ID, Mobile Number, or Registration Number / Chassis Number.

Question 2

How can I sign up?

Accepted Answer

Just click on the "New User Sign Up" button and fill out the form. Agree to the terms and conditions, then click on the “Proceed” button.

Question 3

How can I change my password?

Accepted Answer

Log out of the app, click on ‘Forgot Password?’, enter your registered contact number, validate it via an OTP. and set a new password.

Question 4

What should I do when I Forget Mobile No. or Email ID?

Accepted Answer

Click or tap on New User/Sign Up and enter your details. Soon after, the system will display a message like: Your Mobile number is ******7384 and EmailIiD is tes*@gmail.com. You can verify this information through an OTP.

Question 5

How can I change my registered mobile number?

Accepted Answer

Mail to myeichercare@vecv.in requesting to change the mobile number or dial the toll free number 1800 102 3531.

Question 6

In how many ways can I verify my vehicle details?

Accepted Answer

Vehicle details can be verified in two ways: through email or mobile number, using an OTP.

Question 7

How can I request a demo for My Eicher?

Accepted Answer

You can request a training session on My Eicher app/portal
Send a Whatsapp message "My Eicher" to 8527653531 (Eicher WhatsApp for Business)
Register a request at myeichercare@vecv.in or 18001023531

Question 8

How to resolve queries related to account information/My Eicher?

Accepted Answer

Click or tap on 'Need Help' or reach out via the toll-free number 1800 102 3531.

Question 9

What are the ways in which I can contact Eicher for assistance?

Accepted Answer

In the Help & Support module, you can contact Eicher in two ways: via WhatsApp and the toll-free number 1800 102 3531.

Question 10

How can I book a service in the My Fleet module?

Accepted Answer

Select the ‘My Organization’ section from the left navigation
Click on the ‘Manage fleet’ option
Click on ‘Book Service’ for the vehicle
Fill out the form to schedule a service

Question 11

How can I book a service for my vehicle?

Accepted Answer

Go to the 'Uptime management' section from the left navigation
Click on 'Fleet Health'
Click on ‘Schedule service’; this will take you to the 'Manage fleet' page.
Click on the 'Book service’ button for the vehicle
Complete the form to schedule your service

Question 12

How do I report the breakdown for my vehicle?

Accepted Answer

Go to the ‘Uptime management’ section in the left navigation.
Choose ‘OnRoad Breakdown’
Click on ‘Report a Breakdown’
Provide the required details on the new page displayed
Click on the ‘Report Breakdown’ button to submit

Question 13

How do I track vehicle breakdown status?

Accepted Answer

Go to the ‘Uptime Management’ section from the left navigation and click on ‘Fleet health’ status to view active breakdown cases.

Question 14

How do I track my service stage/status?

Accepted Answer

Navigate to 'Live Uptime Track' and click on the eye-shaped icon to view the current status of the vehicle.

Question 15

What is Marketplace?

Accepted Answer

Marketplace is a single digital platform where you can access additional services, including various partners and self-services. Vendors can also offer their products or services to Eicher's customer base on the platform.

Question 16

What kind of services/solutions are included on Marketplace?

Accepted Answer

Marketplace offers a wide range of services and solutions tailored to your needs. You can access services such as GPS, school bus solutions, load boards, FASTags, insurance, and more for your vehicle.

My Eicher

Services

Fuel Management

Uptime Management

Fleet Management

Marketplace

Frequently Asked Questions