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Think Uptime, Think Eicher
Optimising uptime to maximise your business productivity.
From departure to arrival, it's a race against time and challenges on the road. At Eicher, we understand that superior uptime is the best route to ensure your transportation business is a success, so, we go the extra mile. We do not just offer dependable vehicles, we provide unwavering support through our trained experts and digitised services. This is how we deliver over 98% uptime across key transport segments.
24X7 Uptime Center
The state-of-the-art command centre, established in April 2019, plays a pivotal role in ensuring maximum uptime for our 100% connected Eicher vehicles.
Operating around the clock, our team of professionals here remotely:
- Supervises vehicle operations
- Provides real-time support to vehicles undergoing service at our Uptime Certified Workshops
- Proactively monitors truck data, anytime and anywhere, to anticipate problems beforehand
Backed by technological innovation and empowered by real-time information through predictive diagnostics, our Uptime Centre keeps your fleet always up and running.
160+ experts for delivering superior uptime
1,10,000+ connected vehicles being monitored remotely
Over 98% concerns resolved within a record time of 4 hours
Predictive Diagnostics
Our Predictive Diagnostics service improves uptime by reducing unplanned workshop visits and expensive breakdowns. This is accomplished through our advanced telematics technology, which is a standard feature across our entire product range.
Remote Diagnostics
Despite the distance, we are connected with our channel partners and authorized technicians day and night.
The power of real-time information fuels quick decision-making and problem-solving, resulting in significantly reduced downtime. With remote access to our dedicated team of specialists, our workshop technicians continue to gain knowledge through live learning.
Uptime Certified Workshops
We are setting new benchmarks in customer experience by providing best-in-class levels across:
- World-class infrastructure
- Team competence
- Digitalised processes
- 5S (Sort, Set in Order, Shine, Standardise and Sustain)
- CRM Complaint Management
- Tools & parts’ availability
- 24x7 EOS support
Only the workshops that excel in the Quality of Contribution Test on customer-facing parameters and process maturity earn the title of being a Uptime Certified Workshop.
